Refund Policy for Laranova Web Solutions

Last Updated: [05-01-2025]

At Laranova Web Solutions, we strive to deliver high-quality digital solutions that meet our clients’ expectations. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Refund Policy

Due to the nature of digital services, refunds are not guaranteed and will be considered on a case-by-case basis. Refunds will only be issued under the following conditions:

• The project has not yet started, and the client cancels within 48 hours of payment.
• Laranova Web Solutions is unable to complete the project for reasons on our end.
• A technical issue or failure from our side prevents service delivery, and no viable solution is provided.

2. Non-Refundable Services

The following services are non-refundable once work has commenced:

• Website design & development after the initial concept has been approved.
• Digital marketing, SEO, and social media services after the campaign has started.
• Graphic design services once drafts have been delivered.
• WordPress maintenance and optimization services once performed.
• Domain names, hosting services, and third-party software or licenses purchased on behalf of the client.

3. Partial Refunds

In some cases, a partial refund may be considered if:

• The client cancels a project before significant work has been completed.
• A service has been partially delivered but is unsatisfactory, and we determine that a refund is reasonable.

4. Refund Request Process

To request a refund:

1. Email us at [your email] with the subject: “Refund Request” and provide:
   • Your name and contact details.
   • The service purchased.
   • The reason for the refund request.
2. We will review your request and respond within 7 business days.
3. If approved, refunds will be processed within 10-14 business days via the original payment method.

5. Dispute Resolution

If a client is dissatisfied with our service, we encourage them to contact us before requesting a refund. We are committed to resolving issues through revisions, adjustments, or alternative solutions where possible.

6. Chargebacks & Fraudulent Claims

• Clients agree to contact us first for any refund-related concerns before initiating a chargeback.
• Fraudulent chargebacks will be disputed, and legal action may be taken if necessary.

7. Policy Updates

We may update this Refund Policy at any time, and changes will be posted on our website. Continued use of our services implies acceptance of these terms.

8. Contact Us

For refund inquiries, contact:

Email: info@laranova.agency
Website: laranova.agency

By using our services, you agree to this Refund Policy.